Refund Policy

At Posturepro, our top priority is to help you improve your mobility and promote faster recovery.

Damaged or Defective Products:
We offer a full refund for products that are defective or damaged during shipping. If you receive a defective or damaged product, please notify us in writing at orders@posturepro.co and provide photographs within ten (10) days of delivery. Approved defective or shipping damage claims are eligible for a full refund and are not subject to the 20% restocking fee.

Returns and Exchanges:
Eligible products may be returned or exchanged by contacting us at orders@posturepro.co within ten (10) days of delivery. All returned items must be in perfect condition and suitable for resale. A 20% restocking fee applies to eligible customer initiated returns. Customers are responsible for return shipping costs for eligible returns and exchanges. The return and exchange provisions in this section do not apply to products specifically identified as nonreturnable below.

International Returns and Exchanges:
Eligible products purchased by customers outside Canada and the United States may be returned or exchanged subject to the same eligibility requirements, time limits, fees and exceptions described in this policy. Any applicable duties and taxes associated with an international return or exchange are the responsibility of the customer. If Posturepro is required to pay additional duties or taxes upon receipt of returned merchandise, we may decline the shipment and return it to the sender.

Nonreturnable Products:
We do not accept returns or exchanges on apparel or mouth appliances, including the Functional Activator. If you have questions or need assistance choosing the correct size before purchasing, please contact us at orders@posturepro.co.

Refunds:
Once an eligible return has been received and approved, we will process the refund to the original payment method within 72 hours. Depending on your payment provider, it may take an additional 2 to 10 business days for the refund to appear in your account. This return and exchange policy applies only to purchases made directly through the Posturepro website.

Refund Policy for Programs
Please read the applicable Terms and Conditions carefully. By enrolling in any Posturepro program or course, you agree to the applicable Terms and Conditions and cancellation policy.

The Posturepro Method (In Person):
The Posturepro Method is our complete program designed for 8 to 10 students at a time. To continue providing a hands on experience, enrollment is limited. A refund may be requested up to 45 days before the beginning of the program. Tuition will be refunded minus a $1,500 USD administration fee. If cancellation occurs less than 45 days before the beginning of the program, tuition is nonrefundable.

Posturepro Sports Performance Program (In Person):
A refund may be requested up to 45 days before the beginning of the course. Tuition will be refunded minus a $250 administration fee. If cancellation occurs less than 45 days before the beginning of the course, tuition is nonrefundable.

Webinars and Online Certifications:
These materials are for personal use. Once registered, webinars and online certifications are nonrefundable.

Live Streamed Courses:
A refund may be requested up to 45 days before the beginning of the course. Tuition will be refunded minus a $250 USD administration fee. If cancellation occurs less than 45 days before the beginning of the course, tuition is nonrefundable, including when the student does not attend. For courses delivered partially online and partially in person, no refund will be issued once any portion of the course has begun. A refund request must be submitted at least 45 days before the beginning of either modality to qualify for a refund, subject to the applicable administration fee.

In Person Courses:
For programs in the United States, Posturepro reserves the right to cancel a course up to 30 days before the event start date. For international programs, Posturepro reserves the right to cancel a course up to 45 days before the event start date. If Posturepro cancels a program, the student may either keep the tuition on file and apply it toward another course or receive a refund of the course tuition. All other expenses remain the responsibility of the student.

Online Consultations:
Online consultations are nonrefundable. Once a consultation is booked, the appointment time is reserved specifically for you. Due to limited availability and scheduling constraints, cancelled online consultations cannot be refunded or rescheduled.

In Person Consultations:
In person consultations are nonrefundable. Once booked, the appointment time is reserved exclusively for you. If you need to cancel your appointment, please notify us at least 14 days in advance. No refund will be issued following cancellation. When the required notice is provided, you may be eligible to reschedule your consultation to another available date, subject to availability.

Proprioceptive Insoles:
For hygienic reasons, no refund will be issued for Proprioceptive Insoles that have been worn. Posturepro will provide a full refund for Proprioceptive Insoles that are defective or damaged. Any defect or damage must be reported to Posturepro in writing, with photographs, within ten (10) days of delivery. Returned Proprioceptive Insoles must be in perfect condition and suitable for resale to qualify for a refund. If the size ordered does not fit, you may return the order within ten (10) days of delivery. A 20% restocking fee will apply. Customers are responsible for return shipping costs. No refund will be issued for goods that have been damaged or deteriorated to the extent that they are no longer suitable for resale. If you need assistance choosing a size or have questions, please contact us at orders@posturepro.co.

Force Majeure:
No refunds will be issued as a result of force majeure events. Posturepro will not be liable or responsible for any failure or delay in performing its obligations when caused by circumstances outside our reasonable control, including, but not limited to, strikes, lockouts, riots, terrorist attacks, war, fire, explosions, natural disasters, inability to use public or private transportation or telecommunications networks, and acts, decrees, legislation, regulations or restrictions imposed by governmental authorities. Our obligations will be considered suspended for the duration of the force majeure event, and the applicable period for performance will be extended for the duration of that event.

Last Updated: Aug 16, 2026