Shipping policy

Physical products

Physical products, including Therapeutic Insoles, the Functional Activator and accessories, are shipped by a third-party courier service. Every shipment is dispatched with a tracking number, which is emailed to the address on the order as soon as the parcel leaves our facility.

Orders are processed within 1 to 2 business days of payment confirmation. Delivery within the United States takes 5 to 10 business days from dispatch. Delivery to other countries outside the United States takes 7 to 21 business days from dispatch.

Delivery fees

Shipping is free on all orders. No delivery fee is added at checkout or after checkout under any circumstance.

Import duties or local taxes, where a destination country applies them, are the responsibility of the recipient and are not collected by us.

Address accuracy

Avoid any delivery delay by providing your full address along with your contact details. We are not able to redirect a parcel once it has been handed to the courier.

Proof of delivery

The courier records delivery confirmation for every shipment. Proof of delivery, signed or confirmed by the recipient, is retained and can be provided on request to orders@posturepro.co.

Multiple shipments

An order containing more than one item may be dispatched in more than one shipment. The multiple shipments may result in multiple postings to the cardholder's monthly statement.

Digital products

Digital products, including online courses and downloadable material, are not shipped. Access is granted automatically once payment is confirmed. You receive an email at the address on the order containing your login details and the link to your course, and the course also appears inside your account on the Site. Access is normally available within minutes and always within 24 hours of payment confirmation.

Payment confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt. The confirmation states the order number, the items purchased, the amount charged and the currency charged. If you do not receive it, check your spam folder and then contact orders@posturepro.co.